1. Introduction
VOGO Therapeutic Services L.L.C. (“VOGO Health,” “we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, including:
- AI-powered dental health assessments
- Healthcare drives at corporate and public locations
- Membership programs and benefits
- Partnered clinic services
- WhatsApp chatbot and other digital communications
- Our website, apps, and online portals
By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use immediately.
2. Information We Collect We collect various types of data, including:
2.1 Personal Information
- Full name, date of birth, nationality, gender
- Contact details (phone number, email, address)
- Insurance details (if applicable)
- Any additional details provided via forms, chatbots, or direct interactions
2.2 Health & Medical Information
- AI-generated dental health reports
- Medical history provided by users
- Consultations and treatment recommendations
- Clinic appointment records
2.3 Technical & Usage Information
- IP address, device details, browser type
- Usage data (website interactions, chatbot activity, email responses)
- WhatsApp messages and chatbot engagement (subject to WhatsApp’s policies)
2.4 Payment Information
If payments are made through our platform, we collect transaction details, though we do not store credit/debit card information directly (handled securely via third-party payment processors).
3. How We Use Your Information
We use your data for the following purposes:
- Providing healthcare services (AI scans, consultations, appointment scheduling)
- Improving patient care through AI-driven diagnostics and insights
- Managing memberships & benefits (eligibility verification, appointment reminders)
- Marketing & communication (sending offers, newsletters, and updates)
- Customer support (handling inquiries, complaints, or service requests)
- Regulatory compliance & security (fraud detection, legal obligations)
Automated Decision Making: Some of our AI tools may assist in preliminary health assessments, but final medical decisions are always made by licensed professionals.
4. Sharing & Disclosure of Information
We do not sell or rent personal data. However, we may share your information with:
- Partner Clinics & Healthcare Providers (to facilitate appointments and treatment, with user consent)
- Insurance Companies (for claim processing, if applicable)
- Regulatory Authorities (as required by UAE healthcare laws)
- Third-Party Service Providers (hosting, payments, analytics, WhatsApp Business API providers)
Data is only shared on a need-to-know basis and with strict security measures in place.
5. Data Retention & Security
- We retain personal data only for as long as necessary to provide our services and comply with legal obligations.
- Advanced encryption, firewalls, and access controls are used to protect your data.
- In case of a data breach, affected users will be notified per UAE data protection laws
6. Your Rights & Choices
You have the right to:
- Access, update, or delete your personal data
- Withdraw consent for marketing communications
- Request a copy of stored information
- Opt-out of WhatsApp chatbot interactions at any time
To exercise these rights, contact us at: contact@vogohealth.com.
7. Governing Law & Dispute Resolution
This Privacy Policy is governed by UAE data protection laws. Any disputes shall be resolved through arbitration in Dubai International Arbitration Centre (DIAC).
8. Contact Us
📧 Email: contact@vogohealth.com
📞 Phone: +971 528123803
🌐 Website: www.vogohealth.com
